Frequently asked questions

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About DRIVE Billon and technology
What is DRIVE Billon?

DRIVE Billon is a fintech company which devised a groundbreaking platform for financial transactions. In this instance, we are providing a solution for the Philip Morris trade marketing programme. Billon created a working ecosystem of mobile and desktop solutions. It also cooperates with partner companies to implement its technology as part of their IT solutions.

What is the transaction time?

It takes on average 1 minute to close a transaction with DRIVE Billon’s distributed ledger. In comparison, Bitcoin and other open-source solutions can take even 10 minutes to do so.
Please note the transaction speed depends of your internet connection. If the connection is poor, the transaction can take longer.

Is a bank account necessary to use DRIVE Billon’s solutions?

Users do not need a bank account nor any other intermediary.

Customer Complaints Procedure
We want to provide you with the highest standard of customer support, this is why Billon’s Customer Care Team is to help you.

If you wish to make a complaint, please contact our Customer Care Team. You can contact us via our email address support@billongroup.com, or click here to submit a request via our contact form.

We unterstand that there may be situations where our Customer Care Team does not meet your expectations.

If you’re not satisfied with our final response provided within 8 weeks, you can forward your concerns to the Financial Ombudsman Service.
Full process and Financial Ombudsman Service contact details are described here.

DRIVE Billon application
What is the DRIVE Billon App?

DRIVE Billon application is a platform where you can send and receive payments instantly and safely. You can pay with digital money as quickly and comfortably as with paper cash. The only difference is that instead of a wallet, you keep money directly on your smartphone or computer.

What operating systems are compatible with the application?

The DRIVE Billon application runs on Android v. 4.03 or higher or iOS 11 or higher. The desktop application runs on Windows 7 or higher or MacOS Sierra 10.12 or higher.

What is the Vault?
As your device can be lost or damaged, there is an option to keep your money safe by moving it to the Vault. In the Vault, money is stored in the ‘cloud’, which is accessible from all devices with the DRIVE Billon application installed. You can check the amount of funds available on the device from the application’s home screen.
Please note you cannot use money directly from the Vault. You need to move it to the device first.
How do I move money to the Vault?

To move funds to and from the vault, go to the “dashboard” screen and tap the up and down arrows. From the next screen enter the amount and tap “move”.

How to cash out money from my DRIVE Billon App?
In order to do so, from the dashboard select “Cash out”.
To cash out money to your personal bank account, select “Bank Transfer” and enter the amount and your bank account details (sort code and account number will be required). Tap “Transfer” to confirm the transaction.
To cash out money through a Store Voucher, select “Store Voucher” add new voucher by tapping “+” and enter withdrawal amount. Accept payment amount and fee on the next screen. Accept i-movo voucher amount. Voucher can be used at i-movo locations.
Can I use the DRIVE Billon application on more than one device?
Yes, you can install the application on many devices and access the same account on each of them. You have access to money in the Vault from every device. However you cannot access money kept on one device from another device.
Do I need to be connected to the Internet?
Yes, the application requires a stable Internet connection to work properly. The Android version checks the connection’s quality and alerts you if it is not stable.
Where can I check my transaction history?
To check the history of operations and events, go to the “Dashboard” and then select “History”. Here, you will see all the transactions, and registry of events, including logins, logouts, and any failed operations.
Why do I need to be logged in to collect payments?
In order to use the full functionality of the application, including collecting rewards or cashing out, you need to be logged into your account.
Security
How can I change my password?

You can change your password in DRIVE Billon application by going to “Settings”, “Security” and “Change password”. You need to type your old password once and a new password twice. Minimum length of the password is 9 characters, and this needs to be alphanumeric (both digits and characters).

Troubleshooting
How can I recover my password?
In order to recover your password, click on the “Password Recovery”, which you will find of LOGIN page. Enter your username and e-mail address. Check your e-mail box, you should receive two messages with two parts of the verification code. Enter first part of the verification code to the first field in the application, and second part to the second field. If you correctly entered both parts of the verification code, you will be asked by the application to enter your new password.
Important: Please ensure that you do not attempt the password recovery process more than once.
My device has been broken or stolen. Is my money safe?
Money in the DRIVE Billon distributed ledger is securely encrypted. If your device is stolen, someone who does not know your password has no chance to gain access to your money and use it in your name.
However, if your device is lost or damaged, money stored there can be lost as well. Think about your device like a wallet with cash and protect it accordingly.
If you have a larger amounts that you would like to keep safe, we recommend transferring these amounts to the Vault. You can access the Vault from any device with the application installed on it.
I cannot log in to my account. What should I do?
If you cannot log in to your DRIVE Billon account, check the following possible causes:

  • No Internet or weak internet access/connection. Make sure your Internet connection is OK,

  • Wrong or forgotten password. Recover the password using the procedure described above.

If the problem persists, contact us at support@billongroup.com

Is my registration process completed?
Once the registration is complete, you will see the following notification: “Billon Financial Ltd. has accepted your user.” You will also receive a confirmation email. If you do not, check your spam/junk folder.