Frequently asked questions
About DRIVE Billon and technology
What is DRIVE Billon?
DRIVE Billon is a fintech company which devised a groundbreaking platform for financial transactions. In this instance, we are providing a solution for the Philip Morris trade marketing programme. Billon created a working ecosystem of mobile and desktop solutions. It also cooperates with partner companies to implement its technology as part of their IT solutions.
What is the transaction time?
It takes on average 1 minute to close a transaction with DRIVE Billon’s distributed ledger. In comparison, Bitcoin and other open-source solutions can take even 10 minutes to do so.
Please note the transaction speed depends of your internet connection. If the connection is poor, the transaction can take longer.
Is a bank account necessary to use DRIVE Billon’s solutions?
Users do not need a bank account nor any other intermediary.
Customer Complaints Procedure
We unterstand that there may be situations where our Customer Care Team does not meet your expectations.
If you’re not satisfied with our final response provided within 8 weeks, you can forward your concerns to the Financial Ombudsman Service.
Full process and Financial Ombudsman Service contact details are described here.
DRIVE Billon application
What is the DRIVE Billon App?
DRIVE Billon application is a platform where you can send and receive payments instantly and safely. You can pay with digital money as quickly and comfortably as with paper cash. The only difference is that instead of a wallet, you keep money directly on your smartphone or computer.
What operating systems are compatible with the application?
The DRIVE Billon application runs on Android v. 4.03 or higher or iOS 11 or higher. The desktop application runs on Windows 7 or higher or MacOS Sierra 10.12 or higher.
What is the Vault?
Please note you cannot use money directly from the Vault. You need to move it to the device first.
How do I move money to the Vault?
To move funds to and from the vault, go to the “dashboard” screen and tap the up and down arrows. From the next screen enter the amount and tap “move”.
How to cash out money from my DRIVE Billon App?
To cash out money to your personal bank account, select “Bank Transfer” and enter the amount and your bank account details (sort code and account number will be required). Tap “Transfer” to confirm the transaction.
To cash out money through a Store Voucher, select “Store Voucher” add new voucher by tapping “+” and enter withdrawal amount. Accept payment amount and fee on the next screen. Accept i-movo voucher amount. Voucher can be used at i-movo locations.
Can I use the DRIVE Billon application on more than one device?
Do I need to be connected to the Internet?
Where can I check my transaction history?
Why do I need to be logged in to collect payments?
How can I change my password?
You can change your password in DRIVE Billon application by going to “Settings”, “Security” and “Change password”. You need to type your old password once and a new password twice. Minimum length of the password is 9 characters, and this needs to be alphanumeric (both digits and characters).
How can I recover my password?
Important: Please ensure that you do not attempt the password recovery process more than once.
My device has been broken or stolen. Is my money safe?
However, if your device is lost or damaged, money stored there can be lost as well. Think about your device like a wallet with cash and protect it accordingly.
If you have a larger amounts that you would like to keep safe, we recommend transferring these amounts to the Vault. You can access the Vault from any device with the application installed on it.
I cannot log in to my account. What should I do?
No Internet or weak internet access/connection. Make sure your Internet connection is OK,
Wrong or forgotten password. Recover the password using the procedure described above.
If the problem persists, contact us at firstname.lastname@example.org